After we upgraded our Shop software especially the “i lost my password” page no longer worked as expected. Users got a http-404 Page not found error.

This issue has been fixed.

Please note that your product download page is not an account! If you get confused about what is what, then maybe you find this helpful:

Important Notes about the Product download page

How we did it over the past 4 years

The personal Download Link…

When you purchase a product from Machinimatrix, then we give you a personal link to your purchased products. Over the last 4 years we proposed to bookmark this link so that you can:

  • Download your purchases after hardware crash or after switching to a new Computer
  • Receive Product updates as they become available

and its caveats…

While this approach works fairly well for most people, we found that sometimes it just does not work as nice as it is supposed to be. For example

  • Users have purchased with a different Avatar
  • User’s Paypal account changes over time
  • Users have published their download link to give “free” access to people who did not purchase our products.

Sometimes it becomes very difficult and time consuming to get back the original download link. This is neither appreciated by the users nor by us. So we needed to solve this…

A new approach: Account Based Download

Your Personal Account…

We now offer a regular web account on our Website, where you can log in and find your own product folder. The benefits of this are:

  • No need to bookmark your download page
  • Easy recovery from lost password.
  • The Web account is independent from your SL Avatar or your Paypal account.

needs to be setup manually…

But there is one thing that we can not provide, that is:

We currently can not find out which purchase belongs to which account. So there is one activity that you have to do manually:

You have to register your purchases manually.

Manual Registration needed

We have been trying to automate this as much as possible and we have still a few ideas how to improve, but for now you need to do a manual registration. However this is really made easy for you. Below you find a 4 Steps user guide.
Note: Since Tuesday 7 October 2014 you only get the newest product files. However if you switch to the new account based system, then you will get back the access to the product archive.

How to switch to the new account based System

Before you read on

  • You need an account on this website
    to access your Add-on downloads.

    • If you have an account on the website, then please login now (use the login form below)
    • If you have not yet an account, then please create one now (see register form below).
  • You can assign your purchases to your account
    After logging in, you get all tools for organizing your account (especially how to assign your SL Purchases to your Account on this Website).


1: Create your personal account:

Create/Login …

Create a new account …

Note: If you already have an account on our Website, then please open the next tab right below this box (see “Login to Existing Account”) and login from there.

Registration confirmation will be emailed to you.

What are my benefits when i create an account?

– Permanent access to your downloads
– Permanent access to the Product archive
– Early Access to Beta versions
– Automatic password recovery via EMail


– You can use any account name you like.
– Please assign your purchases to your account (see below)

Login to your existing account …

Important: The purchase of a product does not create an account!
If you forgot your Login Data, you can create a new account (see above).

You must login before you can organize your purchases.

I have another issue

Disaster: I lost my Avalab Account info

Sometimes it happens. You had setup an account in a hurry months ago.
Now you need the account again but you forgot the account id and/or which email address you used.

You just forgot your password

You remember the Paypal email with which you purchased

You remember the Avatar who purchased from the Jass Shop

  • Create a new account and follow the advise for registering your products.