Hi;
After we upgraded our Shop software especially the “i lost my password” page no longer worked as expected. Users got a http-404 Page not found error.
This issue has been fixed.
Please note that your product download page is not an account! If you get confused about what is what, then maybe you find this helpful:
Important Notes about the Product download page
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I haven’t been on the site for some time, I had previously registered and logged in, at that time I downloaded my products. my login was saved in my last pass account and I used it once or twice after that, but now it won’t accept my login and says my username is no good. I tried the password recovery but after many tries to enter all variations of my username I can’t get in. yet my download page is not an issue…it lets me download and the other pages recognise me but won’t let me login, so I have no clue what to do… Help! Please!!
i have added a remark about product download page and machinimatrix account. That is not the same! You can have a product download page without need to have an account. We decided to do it like this after we got so many complaints from users who under no circumstances want to register an account on our website.
Lost my pw and my username is not my email, and I tried Aleida Rhode as username, but denied.