After we upgraded our Shop software especially the “i lost my password” page no longer worked as expected. Users got a http-404 Page not found error.
This issue has been fixed.
Please note that your product download page is not an account! If you get confused about what is what, then maybe you find this helpful:
Important Notes about the Product download page
How we did it over the past 4 years
The personal Download Link…
When you purchase a product from Machinimatrix, then we give you a personal link to your purchased products. Over the last 4 years we proposed to bookmark this link so that you can:
- Download your purchases after hardware crash or after switching to a new Computer
- Receive Product updates as they become available
and its caveats…
While this approach works fairly well for most people, we found that sometimes it just does not work as nice as it is supposed to be. For example
- Users have purchased with a different Avatar
- User’s Paypal account changes over time
- Users have published their download link to give “free” access to people who did not purchase our products.
Sometimes it becomes very difficult and time consuming to get back the original download link. This is neither appreciated by the users nor by us. So we needed to solve this…
A new approach: Account Based Download
Your Personal Account…
We now offer a regular web account on our Website, where you can log in and find your own product folder. The benefits of this are:
- No need to bookmark your download page
- Easy recovery from lost password.
- The Web account is independent from your SL Avatar or your Paypal account.
needs to be setup manually…
But there is one thing that we can not provide, that is:
We currently can not find out which purchase belongs to which account. So there is one activity that you have to do manually:
Manual Registration needed
How to switch to the new account based System
Before you read on
- You need an account on this website
to access your Add-on downloads.- If you have an account on the website, then please login now (use the login form below)
- If you have not yet an account, then please create one now (see register form below).
- You can assign your purchases to your account
After logging in, you get all tools for organizing your account (especially how to assign your SL Purchases to your Account on this Website).
1: Create your personal account:
Create/Login …
Create a new account …
What are my benefits when i create an account?
– Permanent access to your downloads
– Permanent access to the Product archive
– Early Access to Beta versions
– Automatic password recovery via EMail
Note
– You can use any account name you like.
– Please assign your purchases to your account (see below)
Login to your existing account …
Important: The purchase of a product does not create an account!
If you forgot your Login Data, you can create a new account (see above).
Note:
You must login before you can organize your purchases.
I have another issue
Disaster: I lost my Avalab Account info
Sometimes it happens. You had setup an account in a hurry months ago.
Now you need the account again but you forgot the account id and/or which email address you used.
You just forgot your password
- That is easy: recover your password (use your account name or your email address)
You remember the Paypal email with which you purchased
- Try to use that email to recover your password
You remember the Avatar who purchased from the Jass Shop
- Create a new account and follow the advise for registering your products.
I haven’t been on the site for some time, I had previously registered and logged in, at that time I downloaded my products. my login was saved in my last pass account and I used it once or twice after that, but now it won’t accept my login and says my username is no good. I tried the password recovery but after many tries to enter all variations of my username I can’t get in. yet my download page is not an issue…it lets me download and the other pages recognise me but won’t let me login, so I have no clue what to do… Help! Please!!
i have added a remark about product download page and machinimatrix account. That is not the same! You can have a product download page without need to have an account. We decided to do it like this after we got so many complaints from users who under no circumstances want to register an account on our website.
Lost my pw and my username is not my email, and I tried Aleida Rhode as username, but denied.